Equality and Diversity
This practice believes in fairness and equality, and above all, values diversity. All staff have ongoing equality and diversity training and our policies are reviewed annually.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Violence Policy
Our Practice operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes (but is not limited to) actual or threatened physical violence or verbal abuse, harrassment, homophobia, biphobia, transphobia, racism, sexism, ageism, disability, marriage or civial partnership, pregnancy or maternity and religion and beliefs, for staff and for our patients. This may result in patients being removed from the Practice and therefore will have to register with a different surgery.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.