Our Practice operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes (but is not limited to) actual or threatened physical violence or verbal abuse, harrassment, homophobia, biphobia, transphobia, racism, sexism, ageism, disability, marriage or civial partnership, pregnancy or maternity and religion and beliefs, for staff and for our patients. This may result in patients being removed from the Practice and therefore will have to register with a different surgery.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.